Contact Longevity120

1. What we can help with

• Account and access — sign-in problems, multi-factor authentication, recovery codes, revoking a device.
• Billing — subscription questions, invoices, cancellation. Purchases made through the Apple App Store or Google Play must be cancelled through that store.
• Programs and content — how a program works, what is included, how the daily plan is assembled.
• Privacy requests — access, export, correction, deletion, withdrawing a consent, or revoking access you granted to someone else.
• Accessibility — if any part of the site or app is difficult to use, tell us what you encountered and on what device; we treat these reports as defects.
• Content concerns — if something reads as a medical claim, is unclear, or looks out of date, report it and we will review it.

2. What to include

To resolve a request on the first reply, include:

• the email address on your account;
• what you were trying to do, and what happened instead;
• the page or screen where it happened;
• your device and browser, if it is a technical problem.

Please do not send passwords, recovery codes, payment card numbers, or copies of medical records by email. If we need something sensitive to resolve your request, we will tell you a safe way to provide it.

3. Privacy requests

Send privacy requests to the same address with “Privacy request” in the subject line. We verify requests through your account and respond within the period required by applicable law. An authorized agent may submit a request on your behalf with proof of authorization. Details of the rights available to you are in the Privacy Policy.

4. What we cannot help with

Longevity120 provides wellness education and behavior-change support. The support team cannot:

• give medical advice, interpret a symptom, or tell you whether something is urgent;
• diagnose a condition or comment on whether you have one;
• recommend, prescribe, or adjust medication or a dose;
• review lab results clinically or replace a conversation with your clinician;
• respond to emergencies.

For anything in that list, contact a qualified healthcare professional.